Shipping Policy
Shipping Policy
1. Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. Custom orders may require additional processing time, and customers will be notified accordingly.
2. Shipping Methods: We offer several shipping methods to accommodate our customers' needs. Please note that the estimated delivery times mentioned below are in addition to the time necessary to create the jewelry piece:
● Standard Shipping: Estimated delivery time is 3-7 business days within Spain after the order has been processed.
● Express Shipping: Estimated delivery time is 1-3 business days within Spain after the order has been processed.
● International Shipping: Estimated delivery time varies depending on the destination, typically ranging from 7-21 business days after the order has been processed. Please note that international customers are responsible for any customs fees or import taxes that may apply.
3. Shipping Rates: Shipping rates are calculated based on the weight of the order and the selected shipping method. Customers can view the shipping cost during the checkout process before completing their purchase.
4. Order Tracking: Tracking information will be provided for all orders. Customers will receive a shipping confirmation email with tracking details once the order has been dispatched.
5. Shipping Restrictions: We currently ship to addresses within Spain and select international destinations. However, certain items may be restricted for international shipping due to customs regulations or other restrictions. Customers are responsible for ensuring that the items they order comply with their local import regulations.
6. Shipping Address: Customers are responsible for providing accurate shipping information at the time of checkout. We are not liable for any delays or non-delivery due to incorrect or incomplete shipping addresses provided by the customer.
7. Shipping Delays: While we make every effort to ensure timely delivery of orders, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier delays. We appreciate your patience and understanding in such situations.
8. Lost or Damaged Packages: In the rare event that a package is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.
9. Order Cancellation: Orders cannot be canceled once they have been processed and shipped. If you need to make changes to your order, please contact us as soon as possible, and we will do our best to accommodate your request. 1
0. Contact Information: If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at dos.tres.thebrand@gmail.com
Note: This shipping policy is subject to change without prior notice. Please refer to this page for the most up-to-date information regarding our shipping practices.